Frequently Asked Questions

What's your rescheduling policy?

Life happens. Just give us 48 hours notice to reschedule without any fee. Last-minute changes may incur a rebooking fee.

Do you shoot on weekends?

Yes, we offer weekend sessions at both our NYC and LA studios. These slots fill up quickly, so book early.

What's your cancellation policy?

Full refund with 48 hours notice. Last-minute cancellations may be subject to a fee.

What should I wear?

Choose clothes that fit your profession or character type and look great in the mirror. Earth tones and pastels typically photograph beautifully, but if you love something specific, bring it - we'll test how it translates on camera.

• Actor Headshots: Bring clothes that match your casting types 2-3 options per character look Mix of casual and professional pieces Colors that complement your features.

• Corporate Headshots: Check your company's requirements Professional fits and classic styles Options for with/without jacket With/without tie variations With/without glasses if needed.

• What to avoid: Graphics and logos High contrast patterns Busy designs Your entire closet.

Pro tip: Take time to plan your wardrobe. Being selective beats bringing everything you own. Not sure about something? Bring it along - we'll test how it photographs.

Do you have a steamer?

Yes! We have a professional steamer in both our NYC and LA studios. No wrinkled clothes on our watch.

When do I receive my photos?

• Selection Gallery Your full gallery of images will be ready within 3-5 business days. Browse, compare, and select your favorites for retouching. Create different favorites lists to help you choose. Share with agents, managers, or team members for feedback.

• After Retouching Your retouched images will be ready 2-3 days after selection. Access your final photos in your online gallery. Download high-resolution files instantly. No watermarks - just clean, professional images ready to use.

• Need them faster? Rush delivery available for an additional fee. Just let us know your timeline when booking.

Pro tip: Take time to review your images carefully - we want you to love your final selections.

Do you provide hair and makeup services?

While we recommend coming camera-ready, we can connect you with our network of professional hair and makeup artists. Just let us know when booking.

Can I bring someone with me?

Absolutely. One guest is welcome to join your session for feedback and support.

Do you shoot outdoors?

Yes, but let's talk about it first. While outdoor shots can be great, we often achieve similar (or better) results in our controlled studio environment - minus the hassles of weather, crowds, and unpredictable lighting.

Want that outdoor look? Our studio setup can create those same natural vibes without dealing with: Temperature changes Weather delays Crowd interruptions Inconsistent lighting Location permits

Pro tip: Let's discuss your vision. We'll help you decide if outdoor shooting is worth the extra planning or if we can nail the look you want in our studio..

How many photos do I receive from my session?

We don't set a limit on the number of photos taken during your session. Our goal is to capture 3-5 standout images per look that make you think, "Yes, I love it and would use it!" You'll receive all the high-resolution photos from your session, free of watermarks. The exact number of photos varies, but on average, a 30-minute shoot yields 50-100 images, a 1-hour session results in 120-200 images, and a 2-hour session provides 200-300 images.